AV Teleport — Privacy Policy
Last updated: 01.11.25
We take your privacy seriously.
This Privacy Policy explains what information we collect, how we use it, and your rights under UK data-protection law (UK GDPR and the Data Protection Act 2018).
By using our website or services, you agree to this policy.
1. Who we are
AV Teleport Ltd (“AV Teleport”, “we”, “us”, “our”) provides remote AV monitoring and maintenance software, along with the optional AV Teleport Box that connects venue devices to the platform.
Our contact details:
Email: privacy@avteleport.com
Registered address: [Insert company address]
2. Information we collect
We collect only the information we need to run our service safely and effectively.
a) Account and contact details
- Name
- Job title
- Company name
- Email address
- Phone number
b) Billing information
- Business address
- Payment details (handled securely by our payment provider, e.g. Stripe)
c) Technical data
- Device connection logs
- System diagnostics
- IP addresses
- Browser type
- Usage analytics
d) Trial and delivery data
- Shipping address
- Return status for trial hardware
e) Support communication
- Emails or messages you send to our support team
3. How we use your information
We use your information to:
- Provide and improve the AV Teleport service
- Manage your account and billing
- Ship and track trial hardware
- Offer technical support and training
- Send important service updates or maintenance notifications
- Comply with legal and financial obligations
We never sell or rent your data.
4. Our legal basis for processing
We process data under one or more lawful bases:
- Contract: to deliver the service you’ve requested
- Legitimate interest: to improve performance and protect security
- Legal obligation: for tax and accounting records
- Consent: for optional marketing emails (you can opt out any time)
5. Who we share it with
We share data only when necessary to run our service:
- Payment providers (e.g. Stripe) – for secure transactions
- Cloud hosting partners – for servers and storage (UK or EEA)
- Couriers and logistics companies – for trial delivery/return
- IT and security vendors – to keep our systems safe
All partners meet GDPR requirements and process data under contract with us.
6. How we keep your data safe
- Encryption in transit (HTTPS and TLS) and at rest
- Access restricted to authorised staff only
- Regular security audits and backups
- Vendor due diligence for third parties
7. How long we keep it
We keep data only as long as necessary:
- Active accounts: while your service is live
- Trial accounts: up to 12 months after the trial ends
- Financial records: 6 years (HMRC requirement)
After these periods, data is securely deleted or anonymised.
8. Your rights
You have the right to:
- Access the data we hold about you
- Request corrections or deletions
- Object to processing or request restriction
- Request a portable copy of your data
To exercise your rights, email privacy@avteleport.com.
If you are unhappy with our response, you can contact the ICO at ico.org.uk.
9. Cookies
We use cookies and similar technologies to help our website function and to analyse usage.
You can manage cookies through your browser settings. See our Cookie Policy for details.
10. International transfers
If data is processed outside the UK or EEA, we ensure adequate protection through approved safeguards such as Standard Contractual Clauses.
11. Updates to this policy
We may update this policy from time to time. The latest version will always be posted on our website and will take effect immediately.
12. Contact us
For any privacy queries or data requests:
AV Teleport Ltd
Email: support@avteleport.com
Subject line: “Privacy Request”